Zaledwie 7 proc. konsumentów wie ile czasu ma uczestnik imprezy turystycznej na reklamację nieudanego wyjazdu, 57 proc. nie czyta umów przed decyzją o wyborze biura podróży. Za to 51 proc. wie, że kupując wycieczkę first lub last minute nie traci prawa do reklamacji – to niektóre wnioski z badań opinii przeprowadzonych dla UOKiK tuż przed wakacjami

Urząd regularnie zleca badania świadomości i postaw konsumenckich. Tym razem TNS POLSKA zbadał dla UOKiK zachowania konsumenckie w okresie przedwakacyjnym 2012 roku.

Zanim zdecydujemy się na wybór oferty danego biura podróży warto sprawdzić czy przedsiębiorca ten działa legalnie co oznacza, że jest wpisany do Centralnej Ewidencji Organizatorów Turystyki i Pośredników Turystycznych prowadzonej przez Ministerstwo Sportu i Turystyki i Urzędy Marszałkowskie. Wpis ten potwierdza, że dane biuro podróży ma gwarancję bakową lub ubezpieczeniową albo umowę ubezpieczenia, które w przypadku bankructwa przedsiębiorcy, umożliwiają pokrycie kosztów powrotu uczestników wycieczki do miejsca jej rozpoczęcia.

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